Sometimes It’s Not Easy Finding Green
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Green product attributes are evolving into an important brand differentiator for consumers and can serve as a tiebreaker for shoppers evaluating similar products, according to results of a new study from the Grocery Manufacturers Association and Deloitte. The organizations interviewed over 6,400 consumers while shopping at 11 national chains and found more than half consider green attributes in their purchasing decisions.
As you might imagine, there’s always a discrepancy between what people say they buy, and what actually gets carted home. But what’s interesting in this report, is that there is a big gap between what they’re looking for and actually buying. Less than half of the shoppers who looked for green products actually found them.
It’s simply not enough to “build it, and they will come.” According to Brian Lynch, the director of sales and sales promotion at the Grocery Manufacturers Association, “we have to better educate consumers and leverage in-store communication to make the sale.” This means not hiding the environmentally preferred products in a “green ghetto” at the back of the store, but making a concerted effort to promote both the products and the company as doing their part.
Also mentioned in the survey is the notion that customers can be segmented according to where on the “shades of green” scale they fall. Here at FD Element, we call them “Light Greens,” “Bright Greens,” “Dark Greens,” and “Green Skeptics.” The first two categories are those customers that have a preference for green products, but may not be able to afford them, as well as those that tend to buy green as often as they can, but not exclusively. Dark Greens are those committed to purchasing greener products as often as they can, and Green Skeptics are either unsure or reject that products have an effect on the natural world.
So if companies are looking to stay in business while the economy goes into ‘reset’ mode, they better well rethink the environmental impact of the products they sell. Because their customers certainly are…
Tim Woodall at FD Element
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